A large church with a two-year care-follow-up habit
The church
About 10,300 people, with Planning Center connected. Twenty-six months on CareNote.
What they set out to do
Make follow-up a rule rather than a good intention: after any pastoral event, somebody circles back.
How it works now
Most of what this church opens is a follow-up or a check-in, entered by whichever staff member noticed the need. A message to their care address can open one too, and a Planning Center form submission creates one automatically. The request goes to a staff member or to one of the volunteers, and a written report comes back and closes it.
When the church needs to know who can help in a given week, it emails an availability request and people answer from the email without signing in. Two years of reports, updates and visits now sit behind the congregation's names, which is the whole point: the follow-up is recorded, so the next person can see that it happened and what was said.
What it takes
Fifteen paid seats, ten volunteers who work from email, and the habit of circling back.
By the numbers
- 183
- care requests handled
- 616
- pastoral touchpoints recorded over two years
- 219
- written care reports filed
- 84
- visits logged
Is this your church?
If you want follow-up to be a standing obligation rather than something you hope somebody remembers, CareNote is where the obligation lives and where the proof accumulates.
See it set up the way you would run it
Start a free trial and build this yourself, or book a demo and we will walk through the write-up closest to how your care ministry already works.
More churches like this
Other write-ups in shape 2, Whole-staff care desk.