Terms of Service

CareNote is a product of Digital Lighthouse Designs, LLC, a registered limited liability company based in Michigan. These Terms of Service govern your use of the CareNote website located at https://carenote.app and any related services, applications, software, or subdomains provided by CareNote.

By accessing https://carenote.app or any of its subdomains, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by CareNote.

We, CareNote, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on July 12, 2025.

Quick Summary (Non-Legal Version)

• We do our best to provide a stable, helpful pastoral care management platform, but we can't guarantee perfection.
• You're responsible for how you use CareNote—so please use it legally, ethically, and respectfully.
• After your trial ends, you'll be billed monthly or annually depending on what you chose. Cancel anytime.
• If you cancel, your data is archived by default. You can request permanent deletion.
• We may make changes to the system from time to time, and we reserve the right to suspend or terminate accounts that misuse the service.
• CareNote is not a HIPAA-covered entity. Do not store protected health information (PHI) that would trigger HIPAA compliance obligations.
• If anything here is unclear, just reach out to us at support@carenote.app

This summary isn't a substitute for the full Terms below—please read on for the full picture.

Limitations of Use

When using CareNote, this website or related services, you assure, on behalf of yourself, your users, and other parties you represent, that you will not:

• alter, copy, create derivative works from, decompile, or reverse engineer any materials and software contained on this website;
• remove any copyright or other proprietary notations from materials and software on this website;
• transfer the materials to another person or replicate the materials on another server;
• use this website or any of its associated services in a way that abuses or disrupts our networks or any other service CareNote provides;
• attempt to circumvent any security measures of this website;
• use this website or its associated services to transmit or publish material that is harassing, indecent, obscene, fraudulent, or unlawful;
• use this website or its associated services in violation of any applicable laws or regulations;
• use this website in conjunction with sending unauthorized advertising or spam;
• harvest, collect, or gather user data without the user's explicit consent;
• enter, store, or use highly sensitive information, including but not limited to social security numbers, driver license numbers, passport information, federal or state employer identification numbers, other taxpayer I.D.s, etc.; or
• enter, store, or use any personal health information that is subject to specific legal protections (such as HIPAA) on this website. You are responsible for ensuring compliance with all laws, regulations, and policies that apply to you and the information you manage.

Intellectual Property

The intellectual property contained in CareNote's services—including but not limited to all software, text, images, graphics, logos, and designs—is owned by or licensed to CareNote, LLC (a product of Digital Lighthouse Designs, LLC), and is protected by applicable copyright, trademark, and other intellectual property laws.

By using CareNote, you are granted a limited, non-exclusive, non-transferable license to access and use these materials solely for legitimate, authorized purposes in accordance with these Terms of Service.

This license does not grant you ownership rights or permission to reproduce, distribute, modify, reverse engineer, or commercially exploit any part of the CareNote platform or its content.

1. Acceptance of Terms

By accessing or using CareNote (https://carenote.app andhttps://my.carenote.app), you agree to be bound by these Terms of Service and our Privacy Policy. If you don't agree, you may not use the service.

These Terms may be updated periodically. We'll notify you of significant changes, but it's your responsibility to stay informed. Continued use after changes constitutes acceptance.

2. Eligibility

You must be at least 13 years old to use CareNote. By using the platform, you confirm that you meet this requirement.

3. Your Responsibilities

You agree not to:

• Use CareNote for any unlawful, abusive, or malicious purpose
• Store or transmit viruses, worms, or harmful code
• Attempt to hack, scrape, or reverse engineer the service
• Share your password or misuse your login
• Upload content you don't have the right to share
• Store protected health information (PHI) governed by HIPAA

CareNote is not a HIPAA-covered entity, and our systems are not configured to support HIPAA compliance. You are responsible for complying with applicable laws and policies related to personal or sensitive information.

4. Account Security

Protect your account credentials. You're responsible for activity under your account. Protect your password and notify us immediately of any suspected breach.

5. Subscriptions and Billing

After your free trial, your selected plan will be billed monthly or annually. You can cancel any time. Charges are non-refundable except at our discretion.

• Each CareNote account comes with a free trial (length may vary).
• After your trial, you'll be billed based on your selected plan—monthly or annually.
• You may cancel anytime from your account settings.
• Your account will remain active until the end of the billing cycle.
• We reserve the right to archive or delete inactive or unpaid accounts.

Refund Policy

All payments are non-refundable, but we may issue a discretionary refund of your most recent charge if you reach out within 14 days of billing.

6. Cancellation and Deletion

If you cancel: Your data is deleted immediately and cannot be recovered.

We reserve the right to suspend or terminate your access to CareNote and these Terms of Service at our discretion, including in cases of abuse, violations of these terms, or any other breach, with or without prior written notice.

7. Service Availability

We strive to provide consistent service, but CareNote is offered “as is” and “as available.” We do not guarantee uninterrupted uptime or error-free experiences. Occasionally, we may suspend access for maintenance, upgrades, or emergencies.

8. Limitation of Liability

To the fullest extent permitted by law, CareNote (a product of Digital Lighthouse Designs, LLC) shall not be liable for any indirect, incidental, or consequential damages related to the use or inability to use the service.

9. Governing Law

These Terms are governed by Michigan law. Disputes will be handled in Washtenaw County, Michigan.

10. Contact Us

Digital Lighthouse Designs, LLC
Address: 2275 Platt Road, Ann Arbor, MI 48104
Email: support@carenote.app
Phone: (734) 418-8434
Website: https://carenote.app

HIPAA and Health Information Disclaimer

CareNote is not a “covered entity” or a “business associate” as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 45 CFR §160.103. As such, CareNote is not subject to HIPAA requirements or regulations governing protected health information (PHI).

While CareNote takes reasonable measures to protect the confidentiality and security of data entered into the system, users should not use CareNote to store, transmit, or manage data that qualifies as PHI under HIPAA unless they have independently determined that such use complies with all applicable privacy and data protection laws. Use of CareNote does not create a business associate relationship, and CareNote does not enter into Business Associate Agreements (BAAs).

It is the responsibility of each organization or user to ensure that their use of CareNote complies with applicable laws and regulations governing health and personal information in their jurisdiction.