SMS Care Request AcceptanceAssign care with a single text message. No app. No login. No delay.

Care doesn’t wait for office hours—or for someone to check their email. With SMS Care Request Acceptance, CareNote notifies providers by text the moment a new request arrives. They can review the request and accept it with a simple reply, so every need moves forward in real time.

Preview

How the SMS thread looks

New Care Request
From: CareNote
“Care Request: Janet Bailey Need: Hospital visit this afternoon Reply more to see details, accept to take this request.”
You replied: accept
CareNote:
“You’ve accepted this request. We’ve assigned it to you in CareNote and notified the rest of the team.”
How it works

Speed, clarity, and zero friction for your team.

Request comes in. A congregant submits a care request through your form, your staff, or directly in CareNote.

Instant SMS alert. Assigned providers (or a care group) receive a text: “New care request: Janet Bailey. Reply ‘more’ to view summary or ‘accept’ to take it.”

Reply with a command. Providers text back simple commands like more to see details or accept to assign the request to themselves.

CareNote updates automatically. As soon as someone accepts, CareNote assigns the request, records who responded, and stops notifying others.

Works anywhere your volunteers carry their phones—no app install required.

Watch the demo

90 second walkthrough on YouTube

This 90-second demo walks through exactly how SMS acceptance works, from the initial request to assigning care.

The problem

Why requests stall

Most care requests still rely on email. Providers are in meetings, at the hospital, or away from their desks. Messages get buried, assignments stall, and people wait longer than they should for a response.

The solution

Real-time care activation

CareNote brings the assignment step to the one device your team always has with them—their phone. SMS Care Request Acceptance keeps requests moving, even when providers are nowhere near a computer.

Why your team will love SMS acceptance

Fewer missed requests

Text messages cut through email noise so providers actually see new needs.

Faster assignment

Providers can accept from the parking lot, the hospital hallway, or the grocery store—wherever they are.

Low barrier for volunteers

No login, no app training. If they can text, they can take a request.

Clear accountability

CareNote tracks who accepted, when they responded, and which requests still need follow-up.

Works with your workflows

SMS alerts tie directly into CareNote’s care requests, groups, and acceptance deadlines.

Built for teams

If routed to a group, first to accept ‘wins,’ others are notified, and everything is logged.

Simple SMS commands

Everything happens with a word

more – Get a short summary of the request (person, need, timing).
accept – Assign the request to themselves instantly.
pass (optional) – Let the system know they’re unavailable so others can respond.
All actions are logged in CareNote, so your team always knows who responded and what happened next.
“When Donnell showed me the SMS acceptance feature, I literally said, ‘Wow… you’re designing this for how I actually work.’ Requests come in, I get a text, I tap out ‘accept,’ I go make the visit, and I send my report from my car. No dashboard. No hunting for a login. CareNote fits into my rhythm of care.”
Pastor Hannah — Assistant Pastor
Smarter tools. Faster response. Compassion, in real time.