A large-congregation care team with seven staff seats and fifteen volunteers
The church
About 6,200 people, with Planning Center connected and pastoral notes syncing back to it. Twelve months on CareNote.
What they set out to do
Make a medical event in the congregation trigger a named sequence of contacts instead of an ad hoc response.
How it works now
Their categories read like a hospital chaplaincy rota: pre-surgery calls, rehab and hospice visits, post-hospital check-ins, caregivers, grief, home-centered care, intercessory prayer. Staff enter the need and pick the category, and automations route the work from there, so the right kind of contact is lined up the moment a request opens.
A volunteer or a staff member makes the visit and files a written report, which is the step the whole arrangement is built around. Visitation schedules keep the rounds that repeat on the calendar. Every care request this church has opened is now closed, and most closed within a week. Because pastoral notes sync back to Planning Center, the next person on rota can read what happened without opening a second system.
What it takes
Seven paid seats, fifteen volunteers who take assignments and report back from email, and a category list that matches the real sequence of care.
By the numbers
- 332
- care requests opened, and every one closed
- 618
- pastoral touchpoints recorded
- 91
- visits logged, fifteen of them last month
- 368
- written care reports filed
Is this your church?
If your care load is driven by surgeries, hospital stays and grief, CareNote gives you categories that match the real sequence and a visit record you can hand to the next person on rota.
See it set up the way you would run it
Start a free trial and build this yourself, or book a demo and we will walk through the write-up closest to how your care ministry already works.
More churches like this
Other write-ups in shape 1, Intake-driven with a single coordinator.