A church running a fellowship-and-check-in ministry with one coordinator and eleven volunteers
The church
About 2,400 people, with Planning Center connected. Nineteen months on CareNote.
What they set out to do
Make sure nobody goes a long stretch without a real human touch, and be able to show it happened.
How it works now
A coordinator sets the contact rhythm. The most common reason for a care request here is not a crisis but a fellowship visit or a check-in, and staff open them as they see the need. Each one goes to a volunteer, who accepts from an email, makes the contact, and files a report from the same email. The report closes the request.
Texts, updates and visits carry the record: more than two thousand touchpoints over nineteen months, including a hundred visits at home and in hospital. Milestones mark where each relationship stands, so the next conversation starts from what the last one was rather than from nothing.
What it takes
Seven paid seats, eleven volunteers who work entirely from email, and a coordinator who sets the rhythm.
By the numbers
- 172
- care requests handled
- 208
- pastoral touchpoints recorded last month
- 61
- reports filed from email by volunteers
- 140
- milestones tracked
Is this your church?
If your care problem is drift rather than emergency, CareNote holds the discipline that stops people falling through, and the proof that the contact was made.
See it set up the way you would run it
Start a free trial and build this yourself, or book a demo and we will walk through the write-up closest to how your care ministry already works.
More churches like this
Other write-ups in shape 1, Intake-driven with a single coordinator.