A large church's care team run from a single paid seat with thirteen volunteers
The church
About 10,500 people, with Planning Center connected. Nine months on CareNote.
What they set out to do
Treat the congregation as the care team and the staff role as dispatch.
How it works now
Needs arrive two ways. A pastor or the coordinator types one in, or a Planning Center form submission becomes a care request on its own through an automation, with nobody rekeying anything. The categories are deliberately few: a check-in, a health or medical need, a life event, a death in the family, a prayer.
From there almost everything goes to a group rather than to a named person. The need is emailed to a volunteer team and the first person free claims it with one click, which is how the bulk of the work here gets picked up. The volunteer makes the visit or the call and files a report from email, and the request closes itself. Most needs are closed within a week.
What it takes
One paid seat, thirteen volunteers who never sign in, and thirteen groups set up to receive work.
By the numbers
- 85
- care requests handled
- 71 of 81
- assignments carried by volunteers
- 225
- needs claimed from a group email
- 67
- reports filed from email by volunteers
Is this your church?
If your church is large and your care staff is one person, CareNote is the dispatch board: send the need to the group, and the first hand up takes it.
See it set up the way you would run it
Start a free trial and build this yourself, or book a demo and we will walk through the write-up closest to how your care ministry already works.
More churches like this
Other write-ups in shape 1, Intake-driven with a single coordinator.